Question 1

Accepted Answer

Yes, your belongings are insured during the move when you choose EBL DÉMÉNAGEMENT. We recommend discussing specific coverage options with our team to ensure you have the appropriate protection for your move.

Question 2

Accepted Answer

EBL DÉMÉNAGEMENT can supply all the packing materials you need for your move. If you prefer to pack your items yourself, we offer a range of materials including boxes, packing tape, bubble wrap, and more, which we can deliver directly to you for added convenience.

Question 3

Accepted Answer

To ensure a smooth move, we suggest decluttering your home to reduce the volume of items to be moved, creating a detailed moving checklist, and clearly communicating any specific requirements or concerns with our team ahead of your move date.

Question 4

Accepted Answer

EBL DÉMÉNAGEMENT provides comprehensive residential moving services, which include professional wrapping of your household items, careful loading onto our moving trucks, secure transportation, and efficient unloading at your new residence. Our aim is to handle every aspect of your move with care and professionalism.

Question 5

Accepted Answer

It's best to contact us as early as possible. Ideally, giving us 4 – 6 weeks' notice allows us to better accommodate your preferred schedule. With sufficient lead time, we can usually meet your desired delivery dates. We require alternate pick-up and delivery dates for standard service, and we'll strive to adhere to your preferred dates, informing you about the loading schedule and estimated arrival time.

Question 6

Accepted Answer

An estimate is an approximate calculation of your move's cost, based on an assessment of your belongings. It's a guideline rather than a fixed quote.

Question 7

Accepted Answer

If you have flexibility, consider moving outside of peak times like summer, month-end, or holidays to avoid high demand. However, we recommend moving at a time that's most convenient for you, considering factors like immediate relocation needs, school terms for children, and family situations.

Question 8

Accepted Answer

The duration of a move depends on variables such as weather conditions, time of year, shipment size, loading and unloading times, and travel distance.

Question 9

Accepted Answer

Yes, we ask that dresser drawers be emptied prior to the move. This reduces the weight of the furniture and ensures safer handling by our movers.

Question 10

Accepted Answer

While not mandatory, tips are always appreciated for exceptional service. The amount is at your discretion and can be based on the level of service provided.

Question 11

Accepted Answer

At EBL DÉMÉNAGEMENT, we pride ourselves on transparent pricing. Any changes to the scope of your move will be discussed and agreed upon beforehand to avoid surprises.